Refund policy

I have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused, with tags, and in its original packaging. You must try underwear on your own underwear.

To start a return, you can contact me at contact@blackbohem.com. If I accept your return, I’ll send you the return address. Sending fee for return is at your charge. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at contact@blackbohem.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.